This document contains all the terms and conditions governing the use of the platform a9member. Please read carefully before registering or using any of our services. By creating an account, you are deemed to have read, understood, and agreed to all the terms set out here.
Six core things every member should understand before using our platform.
a9member may only be registered and used by individuals aged 21 and above. Age verification is carried out during registration and upon the first withdrawal request. Accounts found to belong to underage individuals will be closed immediately with no refund.
Each individual is permitted to hold only one active account at a9member. Duplicate registrations using the same name, phone number, identity card number, IP address, or payment method are strictly prohibited and may result in all associated accounts being suspended without warning.
All deposits at a9member must be made through an approved method — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u / CIMB Clicks). Deposits must come from a payment method in the member's own name. Third-party deposits are not accepted and will be returned minus any processing fees.
All bonuses at a9member are subject to rollover requirements that are clearly stated before the bonus is accepted. Bonuses cannot be withdrawn directly without first meeting the rollover requirement. Abusing the bonus system through hedge betting or other methods will result in bonus cancellation and may lead to account closure.
Minimum withdrawal at a9member is RM 50 per transaction. Withdrawals may only be made to the same payment method used for the deposit — a security measure to prevent money laundering. Withdrawals are typically processed within 15 to 60 minutes, depending on VIP membership tier.
Members are fully responsible for the security of their password and account login credentials. a9member will never ask for your password through any communication channel. Any suspicious activity must be reported to our support team immediately via 24/7 live chat.
Key information you need to know, presented in an easy-to-read format.
| Item | Policy / Value | Note |
|---|---|---|
| Minimum age | 21 years and above | IC/passport verification required |
| Minimum deposit | RM 20 | All e-wallet & FPX Malaysia methods |
| Minimum withdrawal | RM 50 | DuitNow, FPX, Touch 'n Go, GrabPay |
| Withdrawal processing time | 15 – 60 minutes | VIP Diamond: 15 minutes | Standard members: 60 minutes |
| Welcome bonus rollover | ×20 rollover | Must be completed within 30 days |
| Daily withdrawal limit (standard) | RM 10,000 | VIP Diamond: no daily limit |
| Daily withdrawal limit (VIP Diamond) | No limit | Subject to identity verification |
| Inactive account | 90 days | RM 5/month administrative fee after 90 days |
| Platform currency | MYR (Malaysian Ringgit) | No foreign currency accepted |
These Terms and Conditions ("Terms") govern the relationship between a9member ("Platform", "we", "us") and each individual ("Member", "User", "you") who accesses or uses the platform, website, mobile application, or any services provided by a9member under the domain https://a9member.best.
By registering an account, accessing the platform, making your first deposit, or using any of the services a9member, you explicitly and unconditionally agree to be bound by all Terms set out in this document, together with the Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and a9member.
If you do not agree with any part of these Terms, you are required to refrain from accessing or using the platform a9member. Continued use of the platform following any amendment to the Terms will be deemed acceptance of the most current version of the Terms.
To be eligible to register and use a9member, you must meet all of the following eligibility requirements at all times:
a9member reserves the right to request identity document verification at any time to confirm a member's eligibility, including a copy of their national identity card (MyKad) or passport. Failure to provide the requested documents within 48 hours of the request may result in the account being temporarily suspended until verification is complete.
Each individual is permitted to register and hold only one (1) active account at a9member at all times. Registering more than one account, whether using the same or different personal details, is strictly prohibited and constitutes a serious breach of these Terms.
During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, IC or passport number, a valid email address, and an active Malaysian mobile number. False or inaccurate information provided at registration may result in account termination and forfeiture of all funds held in that account.
You are solely responsible for maintaining the confidentiality of your password and account login credentials. All activity that occurs through your account is your responsibility, unless you have reported an account compromise to a9member before the activity in question took place. Please contact customer support immediately if you suspect your account has been accessed without authorisation.
Name registered on the account a9member must match the name on the payment method used. Any name discrepancy between the account and the payment method may result in delays or rejection of the withdrawal request until identity verification is completed.
All deposits into the account a9member must be made through payment methods approved by the platform. Currently accepted deposit methods are:
Deposits must come from a payment method registered in the member's own name. a9member does not accept deposits from third parties, companies, or other entities on behalf of members. Deposits received from third-party sources will be returned minus any applicable processing charges, and such activity will be flagged on the account record.
a9member does not charge any processing fees for deposits. However, your e-wallet provider or bank may impose their own charges, which are beyond our control. All transactions on the platform are conducted in Malaysian Ringgit (MYR). a9member does not accept or process any foreign currency.
Deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow are typically credited within seconds. FPX deposits may take up to 5 minutes depending on banking system availability. If your deposit has not been credited after 15 minutes, please contact customer support with proof of transaction for follow-up.
Legitimate winnings that have met all relevant conditions may be withdrawn by the member at any time, provided the account is active and no suspension is currently in effect. Withdrawal policy a9member is as follows:
Withdrawals may only be made to the same payment method used for the deposit into the account a9member. This is a mandatory Anti-Money Laundering (AML) policy to ensure funds are returned to their legitimate source. a9member reserves the right to request additional supporting documents for withdrawals exceeding certain amounts, in line with compliance requirements.
If there is any active bonus in the account that has not yet met its rollover requirement, withdrawals may only be made once the rollover is completed or the bonus has been voluntarily cancelled. Voluntarily cancelling a bonus before the rollover is met means the bonus amount will be removed from the account balance before the withdrawal is processed.
a9member offers a range of bonuses and promotions from time to time, including a welcome bonus, reload bonuses, weekly cashback, parlay bonuses, and various other periodic promotions. All bonuses are subject to the following terms, which are binding in their entirety:
Any attempt to abuse the bonus system a9member — including hedge betting, the use of automated software, coordination across multiple accounts, or any other method designed to meet rollover requirements without genuine risk — will result in the cancellation of all related bonuses and possible account closure. The decision a9member in this matter is final.
VIP Programme a9member consists of four tiers: Bronze, Silver, Gold, and Diamond. Tier progression is based on cumulative deposit activity over the most recent 90-day period. VIP benefits are recalculated monthly and may vary depending on account activity during the evaluation period.
All casino games, slots, and table games available at a9member operated using a random number generator (RNG) that has been audited by an independent third-party body. The outcome of every slot spin, every card deal, and every number draw is entirely random and cannot be influenced by a9member or by any member.
Members acknowledge and accept that casino games and slots are games of chance, with no guarantee of winning. Wins and losses are a natural part of the gaming experience and a9member is not liable for any losses incurred by members during gameplay.
In the event of any technical disruption, internet disconnection, or system failure during an active game session, a9member will use stored system records to determine the outcome of any affected game. Recorded system results are final and binding.
Live Casino games at a9member is operated by licensed game providers such as Evolution Gaming and Ezugi. The specific rules for each live game (baccarat, roulette, blackjack, and others) are as stipulated by the respective game provider and are displayed within the game interface. Members are responsible for understanding the rules of a game before playing.
Sports Betting section a9member offers odds and markets across a wide range of sports, including football (Malaysia Super League, EPL, La Liga, Champions League), badminton (BWF), basketball (NBA), tennis (Grand Slam, ATP, WTA), e-sports (MPL Malaysia, DOTA 2, CS:GO), and many more.
All bets that have been confirmed and accepted are final and may not be cancelled or altered by the member once confirmed, except in specific circumstances explicitly stated in our Sports Betting policy. It is the member's responsibility to ensure that all bet details are accurate before confirming.
a9member reserves the right to void or restrict any bet deemed suspicious, based on unusual activity, coordination suggesting manipulation, or any other reasonable grounds at our absolute discretion.
The following activities are strictly prohibited on a9member and may result in immediate account closure, forfeiture of account balance, and potential legal action:
a9member reserves the right to suspend or close any member's account without prior notice under the following circumstances: a breach of any Terms in this document; detection of fraud or suspicious activity; an official request from a competent authority or regulatory body; or if a9member has reasonable grounds to believe that an account is being used for illegal activities.
Members may also close their own account at any time by contacting the support team a9member via live chat. Before a voluntary account closure is processed, all active bonus rollover requirements must be fulfilled or the associated bonuses must be forfeited. Any remaining balance after these requirements are settled will be processed for withdrawal in accordance with the standard withdrawal policy.
Accounts that show no login activity or transactions for 90 consecutive days will be classified as an inactive account. An administrative fee of RM 5 per month will be charged against the balance of any inactive account until the account is reactivated or the balance reaches zero. Members will be notified by email before the first charge is applied.
The collection, use, and protection of members' personal data are governed in accordance with the Privacy Policy a9member which forms an integral part of these Terms. By agreeing to these Terms, you also agree to our Privacy Policy.
a9member collects personal data necessary for account registration, identity verification, payment processing, and suspicious activity monitoring. Your data will not be sold to third parties for marketing purposes. We may share the minimum required information with our payment service providers (such as DuitNow and FPX processors) solely for the purpose of processing your transactions.
All data stored by a9member is protected by 256-bit SSL encryption and a multi-layered security system. Members have the right to request access to their personal data, request corrections to inaccurate information, or request deletion of their account and associated data by contacting our support team.
a9member is not liable for any indirect, consequential, special, or punitive losses suffered by members in connection with the use of the platform, including but not limited to financial losses arising from gambling activities, disruption of access to the platform, or delays in transaction processing caused by factors beyond our control.
Maximum liability a9member to any member under any circumstances is limited to the amount deposited by that member in the 30 days preceding the relevant claim.
a9member makes no guarantee that the platform will always be available without interruption, free from errors, or that any technical faults will be resolved within a specific timeframe. We work hard to maintain platform stability 99.5% of the time, but scheduled maintenance or circumstances beyond our control may occur.
a9member reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. Material amendments will be communicated to active members via an in-platform notice or to the email address registered on the account at least 7 days before the changes take effect, except in emergencies that require immediate action.
The latest version of these Terms is always available at the /terms-conditions page, with the update date clearly displayed. It is the member's responsibility to review the Terms from time to time. Continued use of the platform after the effective date of any amendment constitutes full acceptance of the revised Terms.
If you have any questions, concerns, or complaints regarding these Terms or any aspect of the service a9member, please contact our support team via:
Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to binding arbitration in accordance with mutually agreed arbitration procedures. These Terms are governed by the laws of Malaysia, and any legal proceedings must be brought before a court of competent jurisdiction in Malaysia.
We are committed to resolving every complaint or dispute in a fair, transparent, and timely manner. Member satisfaction and trust are our top priority a9member, and we take every piece of feedback seriously as we continually work to improve our service.
Many online platforms write their terms and conditions in dense legal language — the content is there, but it's deliberately made difficult to read. At a9member, we take a different approach. We believe every member deserves to know exactly what they are agreeing to when using our platform.
That is why we have written these Terms in plain language, with a quick summary at the top and a reference table for key information. We do not hide important conditions in fine print or hard-to-find clauses. If anything remains unclear after reading this page, the a9member who are fluent in Bahasa Malaysia are available to assist via live chat 24 hours a day.
In addition to these Terms, we encourage all members to also read our Privacy Policy and Responsible Gaming Policy. Both documents form the complete framework governing the relationship between a9member and every member who uses our platform.
One thing we want to make absolutely clear: a9member has never withheld, and will never withhold, any legitimate winnings that have met all applicable conditions. Our four-year operating record stands as proof of this commitment — withdrawals are processed in accordance with established policy, and in the rare event of an unexpected delay, our support team will proactively reach out to the member with a clear explanation. Your trust is the foundation of our business, and we do not take that responsibility lightly.
Terms and Conditions a9member is designed with consumer protection needs and industry best practice compliance in mind. Below is a summary of our compliance commitments:
Answers to the most frequently asked questions about the platform's policies and terms of use.
We wrote these Terms so you can actually read and understand them — not to use them as a tool to block your winnings. A fair platform starts with transparent terms. Register now and enjoy a safe gaming experience alongside over 500,000 Malaysian players at a9member.